Terms of Service

These terms apply to garage door services performed by Ace Garage Door Service across New Jersey.

Estimates and pricing

Estimates are provided after the door is inspected. Prices quoted before an on-site inspection are ranges and may change once the actual hardware, door weight and damage are confirmed. No work begins without your approval.

Scheduling and emergency service

We answer calls 24/7 and dispatch as quickly as conditions allow. Arrival windows are estimates and can shift with weather, traffic and emergency volume.

Workmanship and warranties

Labor is warrantied on the repair performed. Parts carry the manufacturer warranty supplied with them. Warranties do not cover damage from impact, misuse, weather events, power surges or work performed by others after our visit.

Online booking and arrival windows

Appointments reserved online are two-hour arrival windows between 8:00 AM and 6:00 PM Eastern, so the final window of each day begins at 4:00 PM. Requests placed during business hours are offered a window starting at least four hours later; requests placed overnight are offered windows that begin in the afternoon, which gives a technician time to reach you after the morning route starts. A window is a target, not a guaranteed minute of arrival — weather, traffic and emergency calls can move it, and we will call or text you when that happens.

Changes, cancellations and access

You may reschedule or cancel by calling (888) 706-5757 before the window opens, at no charge. Someone 18 or older must be present and able to authorize work, and the driveway and garage must be accessible. If no one is available when the technician arrives, we may treat the visit as a cancellation and ask you to rebook.

Confirmations, calendar files and messages

Booking online means we may email you a confirmation with a calendar attachment and calendar links, and, when you opt in, text you arrival updates for that appointment. Message frequency varies, standard message and data rates may apply, and you can reply STOP to end texts or ask us to stop emailing you at info@acegarage.co. Calendar entries are created inside your own calendar account; their accuracy depends on your device and provider.

Coupons and offers

Coupons apply to qualifying jobs, cannot be combined unless stated, and must be mentioned when the appointment is booked. The waived trip charge on online bookings applies to the initial visit and does not reduce parts or labor pricing.

Limitation of liability

Our responsibility is limited to the repair or installation we performed and the amount paid for that work. We are not responsible for pre-existing damage, failures of parts we did not supply, or indirect losses such as lost time or vehicle access. Garage doors and springs are under high tension; do not attempt repairs yourself while waiting for a technician.

Governing law and updates

These terms are governed by the laws of the State of New Jersey. We may update them as our services change, and the version posted here at the time you book is the version that applies.

Contact

Questions about these terms? Call (888) 706-5757, email info@acegarage.co, or use our contact form.